Refund, Resend and Returns Policy
This refund policy is to be used as a resource by dropshippers who work with ClicktoShopping.com (“CtoS”).
Please review the following policies carefully.
ALL DISPUTES SHALL BE OPENED ON ClickToShopping. OTHERWISE, ClickToShopping WILL BLOCK YOUR ACCOUNT PERMANENTLY.
ClickToShopping offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please Send us HD Quality Snapped Image at gyanwar2015@gmail.com.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned to our warehouse partner if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, ClickToShopping will make a refund, resend, or accept the return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from warehouse.
Notes:
Sometimes, the order had arrived at the nearest post office to the buyer and make it pending because of insufficient address, package unclaimed, no such number, etc. It will be much more convenient for clients to contact local post office or go to the post office for delivery.
2. Orders not Received.
ClickToShopping will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If You do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, You need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Shipping partners takes no responsibility if products have been lost.
b. If the logistics company provides return service to Vendor, We will put the products in our private inventory and will not refund them when we receive the returned items.
c. We cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
3. Products Damaged.
We offers a full refund or a replacement if packages arrived are badly damaged.
Click to Shopping offers a full refund or a replacement if packages arrived are badly damaged.
Click to Shopping offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Click to Shopping cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, You shall complain or open a dispute with us within 5 days after packages are delivered.
d. For electronic products, You shall complain or open a dispute to us within 10 days after packages are delivered.
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, CJ cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, Your clients shall complain or open a dispute with you within 5 days after packages are delivered.
d. For electronic products, Your clients shall complain or open a dispute to you within 10 days after packages are delivered.
4. Incorrect or Missing Products.
ClicktoShopping has a strict quality control process before products are dispatched. ClickToShopping will deal with incorrect or missing products as follows:
a. For incorrect products, ClickToShopping offers a full refund or replacement.
b. For products with wrong color, size which doesn’t affect product function, etc., ClickToShopping offers a refund or resend if you provide a screenshot of your product’ complaint including name, content and date.
c. For parts missing which doesn’t affect product function, ClicktoShopping may refund partially or resend the missing part; for parts missing which affect product function, We will resend the product only.
d. For accessories, ClickToShopping will resend the accessories.
Notes:
For size problem, We will appreciate it a lot if you can measure the product according to the correct measurement method and provide us the photo of measurement. Then, our dispute team will deal with your disputes quickly.
5. Orders Cancellation.
For orders cancellation, ClcikToShopping offers a full refund before products are processed by warehouses partners.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, private inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as ClickToShopping has planned and prepared for you after payment.